Terms of Service

1. Acceptance of Terms

By accessing or using SomaFleur's website, services, or products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

SomaFleur provides:

• At-Home Testing Services: GI-MAP and DUTCH hormone testing kits
• Wellness Products: Personalized supplements, probiotics, and wellness teas
• Educational Content: Information about biomarker science and wellness
• Optional Consultations: Professional review and discussion of test results

3. Medical Disclaimer

4. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when creating an account
• Reside in a jurisdiction where our services are legally available

5. Account Responsibilities

When you create an account, you agree to:

• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account
• Provide accurate and current information
• Not share your account with others

6. Orders and Payments

Pricing

All prices are in USD and subject to change without notice. We reserve the right to modify pricing at any time. Prices shown at the time of order will be honored.

Payment Processing

Payments are processed securely through Stripe. By providing payment information, you represent that you are authorized to use the payment method. We do not store credit card information on our servers.

Order Confirmation

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Taxes

You are responsible for any applicable taxes. Lab testing services and consultations are typically tax-exempt as medical services, while retail products (supplements, teas) may be subject to sales tax based on your location.

7. Subscriptions

If you purchase a subscription product:

• You will be charged automatically at the specified interval
• You may cancel at any time through your account settings
• Cancellations take effect at the end of the current billing period
• Subscription prices may change with 30 days' notice
• No refunds for partial subscription periods

8. Shipping and Delivery

We ship to addresses within the United States. Shipping times vary based on location and method selected. You will receive tracking information once your order ships. Risk of loss passes to you upon delivery to the carrier.

9. Returns and Refunds

Testing Kits

• Unused, unopened testing kits may be returned within 30 days
• Once a kit is activated or used, it cannot be returned
• Refunds do not include shipping costs

Supplements and Products

• Unopened products may be returned within 30 days
• Products must be in original packaging
• Custom-formulated products cannot be returned

Non-Refundable Items

• Consultation services (once completed)
• Digital products and reports
• Gift cards
• Sale or clearance items

To initiate a return, contact customer service at support@somafleur.com within 30 days of purchase.

10. Testing Services

Sample Collection

You are responsible for:

• Following all collection instructions carefully
• Returning samples within the specified timeframe
• Ensuring samples are properly packaged for return

Test Results

• Results are typically available within 2-3 weeks of sample receipt by the laboratory
• Results are provided for informational purposes only
• We are not responsible for delays caused by shipping, laboratory processing, or sample quality issues
• Invalid samples may require re-collection (additional fees may apply)

Limitations

Test results may not detect all conditions and should not be used as the sole basis for medical decisions. False positives and false negatives can occur. Laboratory errors, though rare, are possible.

11. Intellectual Property

All content on the SomaFleur website, including text, graphics, logos, images, and software, is the property of SomaFleur or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

12. Prohibited Uses

You may not use our services to:

• Violate any laws or regulations
• Impersonate any person or entity
• Transmit harmful code or malware
• Interfere with our services or systems
• Collect information about other users
• Use our services for commercial purposes without authorization
• Reverse engineer or attempt to extract source code

13. Limitation of Liability

14. Indemnification

You agree to indemnify and hold harmless SomaFleur and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any rights of another party.

15. Dispute Resolution

Informal Resolution

Before filing a claim, you agree to contact us at legal@somafleur.com to attempt to resolve the dispute informally.

Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules. You waive your right to a jury trial and to participate in class actions.

Governing Law

These Terms are governed by the laws of [Your State], United States, without regard to conflict of law principles.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

17. Termination

We may suspend or terminate your account and access to our services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our discretion.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Contact Information

For questions about these Terms, contact us at: